Escapes Design - Exchange and Return Policies

ESCAPES EXCHANGE AND RETURN POLICIES...
.... to ensure your satisfaction with your purchase.

Our aim is to ensure your shopping experience is to your satisfaction. Once you receive your new item, you have 14 days (extended to 30 for purchases made during the holiday period) to determine your satisfaction. If for some reason you are not completely satisfied with your purchase, the following are our policies. Please notice that there are specific policies regarding rings.

Exchanges
Returns
Exchanges & Returns of Rings
Cancellation Policy
Final Reminders

Exchanges:
Exchanges are accepted on all unworn, unused products, within 14 days of receipt (unless otherwise noted). Engraved Tungsten rings are the exeption, as there are no returns or exchanges on engraved tungsten rings.

If you are not completely satisfied with your purchase, you have 14 days (unless otherwise noted) to communicate to us that you would like to exchange your item for any other item in our Collections.

You will be charged or credited the difference in price.

When you contact us within the 14 days (unless otherwise noted) to indicate you would like an exchange, you will be given a Return Authorization Number, and instructions on returning your item.

Returns that arrive without the proper Return Authorization number will not be accepted.

You will also be responsible for all applicable shipping costs (shipping the returning item to us, and shipping of the exchanged item to you). Items which are returned to us must be shipped and arrive pre-paid, or will not be accepted.

We recommend that returning items be insured against loss or damage, and for your added protection we recommend a carrier that can provide tracking and proof of delivery.

Escapes will not be held responsible for packages that are lost or stolen.

WE DO NOT ACCEPT UPS PACKAGES. ALL UPS PACKAGES WILL BE REFUSED.

WE DO ACCEPT FEDERAL EXPRESS (FEDEX) PACKAGES, BUT ONLY USING OUR SHIPPING INSTRUCTIONS AND IF WE ARE PREVIOUSLY NOTIFIED.

WE DO NOT ACCEPT FEDEX PACKAGES UNLESS PREVIOUSLY AUTHORIZED BY US. ITEMS MAY BE RETURNED, AND WE ARE NOT RESPONSIBLE FOR THE COSTS ASSOCIATED WITH RETURNING PACKAGES.

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Returns:
We do not offer returns. In the event that you are not completely satisfied with your product, and do not wish to exchange it, returns may be granted at our discretion on more popular items, with a 20% restocking fee. Engraved tungsten rings are not refundable, and not exchangeable

You must contact us within 14 days of receipt to indicate you would like a refund.

If returnable/refundable, you will be given a Return Authorization Number, and instructions on how to return the item to us.

Returns that arrive without the proper Return Authorization number will not be accepted.

The item must be returned unused, unworn and in its original packaging.

You will also be responsible for all applicable shipping costs (shipping the returning item to us). Items which are returned to us must be shipped and arrive pre-paid, or will not be accepted.

We recommend that returning items be insured against loss or damage and for your added protection, we recommend a carrier that can provide tracking and proof of delivery.

Your purchase price will be credited to you upon our receipt of the item, less the applicable restocking fees. Shipping and handling is not refundable.

We will not be held responsible for packages that are lost or stolen.

WE DO NOT ACCEPT UPS PACKAGES. ALL UPS PACKAGES WILL BE REFUSED.

WE ONLY ACCEPT FEDEX PACKAGES IF YOU HAVE PREVIOUSLY CONTACTED US FOR INSTRUCTIONS.

WE DO NOT ACCEPT FEDEX PACKAGES UNLESS PREVIOUSLY AUTHORIZED BY US. ITEMS MAY BE RETURNED, AND WE ARE NOT RESPONSIBLE FOR THE COSTS ASSOCIATED WITH RETURNING PACKAGES.

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Returns and Exchanges of Rings:
Since all rings are custom made to your submitted ring size, there is a 20% restocking fee (unless otherwise noted) on exchanges and returns of all rings, 35% on rings with set with stones (unless otherwise noted). Engraved Tungsten rings are NOT refundable and are NOT returnable. Engraving on tungsten rings, might be subtle, but is PERMANENT and cannot be removed, and therefore not returnable.

You will be responsible for all applicable shipping costs. Shipping and handling is not refundable.

WE DO NOT ACCEPT UPS PACKAGES. ALL UPS PACKAGES WILL BE REFUSED.

WE ONLY ACCEPT FEDEX PACKAGES IF YOU HAVE PREVIOUSLY CONTACTED US FOR INSTRUCTIONS.

WE DO NOT ACCEPT FEDEX PACKAGES UNLESS PREVIOUSLY AUTHORIZED BY US. ITEMS MAY BE RETURNED, AND WE ARE NOT RESPONSIBLE FOR THE COSTS ASSOCIATED WITH RETURNING PACKAGES.

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Cancellation Policy:
When you submit your order, you immediately receive an e-mail confirmation of your order, including all its details. Orders are processed 48 hours after we receive them. In the meantime, you have 48 hours from the time you submit your order in which to verify its details, and make any necessary changes or corrections.

You also have 48 hours from the time you submit the order in which to cancel the order. If an order is cancelled after 48 hours, there will be a 20% restocking fee.

Please notice that not all items are in stock. If we are able to, we ship items within 48 hours. In fact, most items are custom made, and/or handmade for each client once we receive the order. For this reason, we have a two to three week turn-around period from the time we receive the order. Shipping is not included in the turn-around time.

If you have a specific date you require your item for, you must let us know as soon as possible, so that we may process your order accordingly. It is your responsibility to let us know if you need the item for a specific date or occasion. Otherwise, we process your order according to our turn-around time, and can not be held responsible for any missed deadlines, or missed special dates or occasions.If we are notified of a date you require the item for, we will let you know if it is possible to process your order so that your item is completed and shipped in time for your requested by delivery. We will also recommend the best mode of shipment so that you receive your item in time.

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Please remember:
All orders are confirmed via e-mail immediately once you place your order. Customers must review their order confirmation, and communicate to us any error on a submitted order within 48 hours. However, in the event of any error on the part of Escapes ex: wrong item or wrong size is sent you, Escapes will refund you the cost of shipping the item to us, and cover the shipping costs of your ordered item to you.

No exchanges or refunds will be accepted without a Return Authorization Number. There are no exchanges or refunds on engraved tungsten rings. In the event you wish to exchange or return an item, you must contact us first, via e-mail at customerservice@escapesdesign.com. We will provide you with a Return Authorization Number, if applicable, and instructions on how to proceed.

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Do not hesitate to contact us if you have any questions or comments:
e-mail: customerservice@escapesdesign.com

last update: 2008

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Escapes Design:

Escapes Design is an internet retailer, manufacturer and designer, serving customers in the U.S., Canada, and International markets. The merchandise found at Escapes Design includes an extensive collection of jewelry accessories.

Motivated by years of experience in the fields of art, design, and marketing, the creators founded Escapes to succeed in the challenge of building a new name in luxury, jewelry, and accessories.

The essence of Escapes takes its origins from the love of modern design. Motivated by this love, Escapes has created a collection of contemporary names and materials in jewelry and accessories design.

By fusing the traditional approach to jewelry craftsmanship with innovation in approach to design and materials, Escapes aims to distinguish itself as the new place where the values of creativity and design strive. Our conviction is that high quality and beauty have a place in every day life, and can enhance personal style.

Whether by exploring new designers, or those special, innovative items that will enhance our Collections, Escapes aims to add to our customer's shopping experience through design. Above all, we aim to provide the level of customer service that ensures a superior shopping experience with us.

Collections
In our collections, you will find contemporary approaches to jewelry making in rings (from fashion rings, to diamond engagement rings, to wedding bands) , bracelets, pendants, earrings, and cufflinks by fusing the modern with precious and non-precious materials. In our collections, you will find stunning pieces combining gold, silver, platinum, diamonds, rubies and sapphires, with non-traditional materials, such as carbon fiber, stainless steel, and concrete.

Carbon Fiber
Carbon is the most common chemical element found freely in nature. Plants and most natural organisms consist of carbon, with graphite being on of the softest know material forms of carbon, and diamond being one of the hardest forms.

In the 1900s a new group of materials called composites appeared. Carbon fiber is one of the latest reinforcement materials used in composites. The combination of carbon and other elements produces an extremely light, extremely strong compound called "carbon fiber", which consists of microscopic fibers made up of the same compound wound tightly together and then held there with a very strong adhesive.

This high-tech material is extremely lightweight, yet incredibly strong. It provides optimum structural properties, which make it better than most metals, and stronger and lighter than steel for many applications. Carbon fiber can be found in many applications today, including the Stealth bomber and Formula 1 race cars, and in construction.

Today, carbon fiber has been developed for use in the aeronautical and space industry technologies, where stringent and sophisticated requirements are inherent, such as the Stealth bomber, satellites, the Space Station, rocket motor casings. It can also be found in everyday articles and purposes where extraordinary high performance was needed, such as Formula One race cars, sports equipment, boats etc. It also has application in medicine, and is used in artificial human body parts.

Escapes Design is proud to feature designs made with this high tech, ultra modern material. In addition to its superior strength and durability properties, the spun carbon fiber material also has an attractive weave pattern design.

Stainless Steel
In 1912, during World War I, English metallurgist Harry Brearly was searching for an alloy that would prevent erosion and protect cannon bores. He discovered that when chromium was added to low carbon steel, the steel became resistant to staining.

The characteristics and benefits of stainless steel and many and diverse: it has unique and exceptional corrosion resisting properties and allows stainless steel to last for a long time; has high fire and heat resistance which allow it to retain its strength at high temperatures; it requires less maintenance, and is easy to clean, making it ideal in strict hygiene controlled areas such as hospitals and kitchens.

Aesthetically, it is also very pleasing. It has a deep, medium to dark gray color to it, and when polished, the surface has a mirror like shine to it. This bright, easily maintained surface of stainless steel provides a modern and attractive appearance in numerous applications.

Since the early 1900's, stainless steel, in one form or another, is found in our daily lives, from aircraft engines during World War I, to cutlery in the 1920's and construction in the 1930's. Such notable buildings which incorporated the use of stainless steel were the Chrysler Building in 1930, and the Empire State Building in 1931

The many unique characteristics of stainless steel have been discovered by architects, engineers, artists, designers, metal smiths, and jewelers all over the world. Its longevity, light weight, strength, flexibility, easy maintenance, resistance to staining, corrosion, tarnish and oxidization has made it the material of choice for buildings, furniture, appliances, design, and, yes, accessories and jewelry.

We at Escapes are proud to feature contemporary designs in this most unique material, merging material and design in beautiful jewelry you will be proud to wear for years to come.

Glass Jewelry - Murano - Venetian - Made in Italy
Each glass jewelry item in our Glass Collection is handmade in Italy and created with Murano and Venetian glass and glass beads.

Where are they made:
Our beautiful glass items are made in Venice and Murano, Italy. Murano is actually one of a group of islands located North West of the city of Venice, Italy, which enjoys world wide fame and recognition for their glass art. Today the island is home to about 5000 Muranese, half of which work in the glass industry

Brief History:
The history of glass making in the area is believed to date back to the 8th century. In 1291, the Venetian Republic ordered glass makers to move their foundries to the island of Murano because the glassworks represented a fire danger in Venice. Politically, this consolidation favored the government by virtually isolating the very profitable glassmaking community and allowing the government to better oversee and manage the industry.

The industry was therefore concentrated in the island and glassmakers there became the leading citizens. Their prestige came at a price however: glassmakers were not permitted to leave the Republic, and heavy sentences were laid on those revealing secrets. This was the government's means of protecting the secrets and safeguarding the glass making techniques held by this very profitable monopoly.

Today, Murano continues to be a center of glass making and exporting. The style and artistry of their glass has maintained its value and their masters maintain their reputations throughout the world.

Quality:
Each piece is handworked, or blown by a human working in the furnaces in Murano.

Small bubbles that appear are a natural part of the glassblowing process. They are not flaws, rather contribute to the uniqueness of a piece.

Because they are handmade and not machine made there will appear slight variances, such as shape and size. No two items will ever be exactly the same. That's why the item you order will not appear exactly as pictured.

Glass Terms:

Lampwork
Lumè in Italian, it means that the beads were hand-worked over a natural gas flame which generates enough heat to melt the glass.

Avventurina
A process accidentally discovered and developed for glass use in Murano in the early 17th century. The avventurina (Avventuria in italian) gives a swirling iridescent and glittering copper and gold effect to the glass. The glass is crystallized from the melted mixture of transparent colorless glass with cuprous oxide and iron and lead oxides. The result is a shimmery, metallic look.

Gold and Silver Foil
Small squares of tissue thin 24kt gold foil and .925 sterling silver foil are used. A final coat of clear or translucent glass is layered over the gold and silver foil. Since the gold and silver are covered, they will not peel or chip away.

So, we invite you to escape for a while into Escapes Design, where we are sure you will find something fun, something special, or something unique to express your own personal style or enhance a special occasion.

Escapes will continue to transform itself, and we will continue to add to our Collections, so please keep us in mind as your source for unique items.

Thank you for choosing Escapes Design!

The Escapes Design Team